Guest Questionnaire Step 1 of 9 - Guest Satisfaction Survey 11% In our efforts to continually improve guest experience, we invite you to share your recent experience at Snug Harbor Inn with a brief survey. We thank you in advance for your time. Prior to Arrival & ExpectationsWhat made you choose Snug Harbor Inn for your recent trip to Catalina Island?Did our hotel meet your expectations as advertised?YesNoPlease explain:Was anything reported to a member of staff during your stay?YesNoWas the problem resolved to your satisfaction?YesNoFurther comments First ImpressionsWhen you arrived to Hotel Vista Del Mar, how would you rate the following:Speed of registrationVery PoorPoorFairGoodExcellentFriendliness of Front Desk staffVery PoorPoorFairGoodExcellentGuest RoomVery PoorPoorFairGoodExcellentFurther Comments:Blank Guest RoomHow would you rate the following:CleanlinessVery PoorPoorFairGoodExcellentQuality of amenities offeredVery PoorPoorFairGoodExcellentComfortVery PoorPoorFairGoodExcellentFurther Comments:Blank Front Desk / Guest ServicesHow would you rate the following:Courtesy and friendlinessVery PoorPoorFairGoodExcellentHelpfulness to youVery PoorPoorFairGoodExcellentEnthusiasm and commitment for workVery PoorPoorFairGoodExcellentFurther Comments:Did any member of our Front Desk department show any outstanding / initiative or thoughtfulness?YesNoNameDetailsBlank HousekeepingHow would you rate the following:EfficiencyVery PoorPoorFairGoodExcellentCourtesy and friendlinessVery PoorPoorFairGoodExcellentEnthusiasm and commitment for workVery PoorPoorFairGoodExcellentFurther Comments:Did any member of our Housekeeping department show any outstanding / initiative or thoughtfulness?YesNoNameDetailsBlank MaintenanceDid you have any interaction with our maintenance department during your visit?YesNoReasonWas our maintenance personnel able to resolve the problem you were having (if applicable)?YesNoHow would you rate their courtesy and professionalism?Very PoorPoorFairGoodExcellentFurther CommentsBlank Further CommentsDo you have any further comments, opinions or suggestions that would help the hotel management and staff to improve our guests overall experience?Is there anything else we could do differently that would improve your future stays with us?Was any experience especially memorable?Would you stay with us again?YesNoReasonOverall, how would you rate Snug Harbor Inn?*1 - Extremely Poor2345678910 - Excellent Contact Information (Optional)NameName on reservation (if different)Email Address PhoneDate of Check-In Date of Check-Out Room Number
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